TERMS & CONDITIONS
Our commitment to our clients
All treatments provided by EC Hands4Health, Inc. (ECH4H) will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.
We are currently located in the Mott Haven area of the Bronx, conveniently one train stop away from Manhattan. We do still offer in home services for special occasions at our clients' home's. Services performed at your location will require you to pay a traveling fee( to be determined based on location). We travel using is Uber/Lyft and have no control over the fluctuation of pricing. ( Cash, paypal/Cash app/Venmo are all acceptable.)
Rates are variable depending on a number of factors, including location , size of job/contract, & visit frequency.
EC Hands4Health, Inc. reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. If you have any questions, please contact us when booking your service. Depending on distance, travel fees vary.
Individual Sessions and Packages
For individuals sessions such as one 60min, 90min, or 120min sessions, you have exactly 45 days to use your session or you forfeit your booking. No exceptions. For packages, you have exactly 90 days to use all 3 of your sessions or you forfeit your booking. No exceptions. We will give the option of 90 days for usage of gift certificates.
ECH4H has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behavior.
Cancellation and Late Policy:
We exercise a 24 hour cancellation policy.We understand during the current climate, things may arise. Always feel free to reach out to us if you have very last minute concerns. PLEASE arrive on time. For example, if you are 10 mins late for your 60 min session, you will only receive 50 mins of services, so on and so forth. We're sorry but there is no flexibility with this. It may be possible to purchase additional time at an extra fee if there is no other client directly after you, but this isn't always a guarantee.
We ask that services be canceled or rescheduled 24-48 hours in advance. Cancelled appointments are non-refundable; however, we will be more than happy to reschedule a new appointment with you. If done in a timely manner, we will reschedule your session up to two times, after two reschedules, you risk forfeiting your session. Last minute rescheduling will not be honored.
ECH4H has the right to cancel and reschedule a treatment by giving 24 hours’ notice.
ECH4H has the right to cancel and reschedule a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill.
ECH4H has the right to cancel a treatment without notice if the client is intoxicated or inebriated.
Safety first! We have a liberal inclement weather policy. If ECH4H is unable or unwilling to uphold the appointment due to inclement weather, we have the right to cancel/reschedule. We will keep you informed about the status of your appointment through our website, phone, or via email. Please reach out to us directly if you have any questions regarding the status of your appointment.
Appointments are non-refundable; however, we will be more than happy to reschedule a new appointment with you.
We ask that service be cancelled or rescheduled 24-48 hours in advance.
Website content will be authorized and managed at ECH4H’s discretion, including testimonials.
Photographs will only be displayed with the consent of the people in the photograph.
Photograph consent may be obtained by ECH4H verbally, or in writing if the client completes a photo release form.
ECH4H accepts payment through Paypal, Zelle, Venmo, Cash App.
ALL payment information is secured and will not be shared with anyone.
Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian.
Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian.
Personal information shared on EC Hands4Health website will not be shared with any third parties.
Clients under the age of 18 must be accompanied by an adult.
The adult must give permission for the treatment to be performed.
Insurance and Ethics
Estina Capers is a New York State Licensed Massage Therapist.
ECH4H is registered and insured with American Massage Therapy Association (AMTA).
Contact Us for more information.